Positive-Effect - Training http://positive-effect.co.uk/training/for-support-staff 2025-10-31T16:02:29+00:00 Positive Effect enquiries@positive-effect.co.uk Joomla! - Open Source Content Management 2025-10-31T16:02:29+00:00 2025-10-31T16:02:29+00:00 http://positive-effect.co.uk/training/for-support-staff/55-customer-service-for-excellence-clients-talk-about Positive Effect enquiries@positive-effect.co.uk

<p>This training is designed to support those who come into direct contact with customers. It is devised to be pragmatic, stimulation and useful.</p> <p>An unhappy customer can easily take ten others away from your business, whereas a happy customer will tirelessly support you with that elusive treasure ‘word of mouth’ recommendation.</p> <p class="feed-readmore"><a target="_blank" href ="/training/for-support-staff/55-customer-service-for-excellence-clients-talk-about">Read More ...</a></p>

<p>This training is designed to support those who come into direct contact with customers. It is devised to be pragmatic, stimulation and useful.</p> <p>An unhappy customer can easily take ten others away from your business, whereas a happy customer will tirelessly support you with that elusive treasure ‘word of mouth’ recommendation.</p> <p class="feed-readmore"><a target="_blank" href ="/training/for-support-staff/55-customer-service-for-excellence-clients-talk-about">Read More ...</a></p> 2025-10-31T16:02:29+00:00 2025-10-31T16:02:29+00:00 http://positive-effect.co.uk/training/for-support-staff/45-communication-skills-for-better-working-relationships Positive Effect enquiries@positive-effect.co.uk

<p>The lifeblood of any large organization is the quality of its communication, and the condition of its relationships. Transactional Analysis is an elegant tool for significantly improving both!</p> <p>Communication theories can be complex and convoluted - e.g. "Who-says what-to whom-in what way-along what channel-and to what effect?" By contrast, Transactional Analysis provides a more streamlined model suggesting that with each communication (transaction) we are operating from a state of either being like a Parent, an Adult, or a Child.</p> <p class="feed-readmore"><a target="_blank" href ="/training/for-support-staff/45-communication-skills-for-better-working-relationships">Read More ...</a></p>

<p>The lifeblood of any large organization is the quality of its communication, and the condition of its relationships. Transactional Analysis is an elegant tool for significantly improving both!</p> <p>Communication theories can be complex and convoluted - e.g. "Who-says what-to whom-in what way-along what channel-and to what effect?" By contrast, Transactional Analysis provides a more streamlined model suggesting that with each communication (transaction) we are operating from a state of either being like a Parent, an Adult, or a Child.</p> <p class="feed-readmore"><a target="_blank" href ="/training/for-support-staff/45-communication-skills-for-better-working-relationships">Read More ...</a></p> 2025-10-31T16:02:29+00:00 2025-10-31T16:02:29+00:00 http://positive-effect.co.uk/training/for-support-staff/56-principles-of-coaching-inspiring-others-to-growth-and-achievemen Positive Effect enquiries@positive-effect.co.uk

<p>The Coaching relationship is at the heart of all good Teaching and Learning, but it is only effective if the Coach has the necessary tools and skills.</p> <p>This Training offers those tools and skills.</p> <p class="feed-readmore"><a target="_blank" href ="/training/for-support-staff/56-principles-of-coaching-inspiring-others-to-growth-and-achievemen">Read More ...</a></p>

<p>The Coaching relationship is at the heart of all good Teaching and Learning, but it is only effective if the Coach has the necessary tools and skills.</p> <p>This Training offers those tools and skills.</p> <p class="feed-readmore"><a target="_blank" href ="/training/for-support-staff/56-principles-of-coaching-inspiring-others-to-growth-and-achievemen">Read More ...</a></p>